Phase one of the project (Nov 2016 – April 2017) is where service users and their organisations will co-produce:
- a set of generic descriptors for what person-centred co-ordinated care looks and feels like from the Irish service user perspective and
- a definition for ‘person-centred co-ordinated care’ that is shared, understood and used by service users and staff at all levels of the health service in Ireland
IPPOSI will lead an evidence-based, narrative enquiry methodology to hear and collate experiences of service users and patients in Ireland who need care over time from multiple services, as well as their carers and families and the health staff relating to their experiences. The experiences will be translated into descriptors and a definition of person-centred co-ordinated care that will be written not just for the experts, but for patients, people, families and carers.
The goal is that the descriptors and definition of what good integrated care and support looks and feels like for people will be adopted nationally. They will be used to guide policy, strategy and design, and as a guide to what teams at local levels should be aiming to achieve practically, in their efforts to integrate services around patient, family and carer needs.
Phase two of the project (Jan 2017 – Sept 2017) will use the generic descriptors to develop a standard process of engagement with service users that will allow a higher volume of their narratives and experiences to be heard and used to benchmark, guide and develop health services.