In Ireland, like many other countries, people want a healthcare service that treats them as individual people, meets their needs and is flexible enough to enable timely access and responsive care in the right place.
Healthcare services are delivered in many different settings (home, hospital, long term care facilities, General Practitioner services) from many different professionals. In addition, enabling people to optimize health and well-being means that people experience an integrated service which provides joined up care. This focus is called Person centred co-ordinated care.
What we know from experience is that services can be fragmented and disjointed. The person has to fit into the service, rather than a service being built up around what that individual needs and taking into account their individual circumstances.
In 2016, the Health Service Executive funded a project, led by IPPOSI to examine what people in Ireland wanted from healthcare services. Researchers from the School of Nursing, Midwifery & Health Systems in University College Dublin undertook a study to identify patient narratives of care expectations. This project was undertaken using a co-design approach, which means that the stakeholders were actively involved in designing the study and producing the findings so that it would be meaningful for people experiencing healthcare.