‘Your Voice Matters; stories to build a better health service’ is phase two of the patient narrative project which will use the 19 generic statements to develop a standard process of engagement with service users that will allow a higher volume of their narratives and experiences to be heard and used to benchmark, guide and develop health services.
‘Your Voice Matters; stories to build a better health service’ will allow patients to tell the HSE how they are doing in the journey towards person-centred coordinated care – a framework that asks, “Are we there yet?”
The framework allows a high volume of patient experience to be collected and analysed on an ongoing basis. Use of SenseMaker® software enables ‘Your Voice Matters; stories to build a better health service’ to provide both qualitative data in the form of information rich stories in the words of patients and quantitative data in the form of the numbers of individuals who have experienced aspects of good care (as defined in phase 1 of the project) i.e., statistical data backed up by explanatory narrative.
Preliminary data from the ‘proof of concept’ period for ‘Your Voice Matters; stories to build a better health service’, which runs during September and October 2017, will be made available.
More information available here: http://hse.ie/yourvoicematters